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Implementation Specialist / Consultant

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Implementation Specialist / Consultant

ALICE Technologies is the world’s first artificial intelligence platform that understands construction. ALICE empowers the world's pre-eminent construction teams with the ability to explore millions of different construction plans and answer “what if” scenarios on the fly for the first time ever. With ALICE, contractors and owners can plan, bid, and build more effectively, reducing construction durations by an average of 16.2% and labor costs by 14.7% (e.g., $30M in labor-cost savings on a typical $500M project). Our first-of-its-kind technology was named one of the 7 most striking construction technology innovations of 2018.

ALICE implementation Specialists/Consultants are focused on implementation and support services including leading on-site project implementations, providing technical support, executing quality assurance testing, collecting product feedback to assist the Product and Engineering teams, and educating customers on how our cutting edge technology can transform their business. 

You will interface with construction professionals including project managers, superintendents, project engineers, and BIM/VDC resources from the world’s largest construction and engineering firms, as well as owners and developers.  This is a high profile role that is critical to the growth of our customer base and company. 

The main responsibility of this role is ensuring the successful deployment and usage of ALICE, which will contribute to a positive customer experience and referenceability and thus drive expansion opportunities within an account.

If you enjoy flexing the mental muscle to define and dominate a new product category and have the experience to be an early-stage, 'evangelical' Implementation professional who is passionate about making people's lives better with software, we would love to meet you.

Your Responsibilities:

  • Provide implementation services, best practices and support to customers
  • Scope and plan ALICE implementation projects
  • Onboard and train new customers
  • Serve as a proactive trusted technical advisor to deeply understand customers and their needs
  • Partner with internal departments to ensure client needs are fulfilled effectively
  • Be the voice of the customer to advocate and influence the product roadmap

Your Skills:

  • 3-5 years of software implementation or support experience
  • Intimate knowledge of the construction project lifecycle is highly desired
  • Fluency with BIM and 3D modeling software (Autodesk, Revit, Navisoworks, etc.) is strongly preferred.
  • Strong problem solving, troubleshooting and analytical skills to identify, report on and provide creating solutions to customer challenges.
  • Technical aptitude and deep curiosity to quickly get up to speed on ALICE’s technology offering, with an ability to understand complex technical needs and provide a vision for how ALICE solves customer problems
  • Strong communication and project management skills
  • A strong work ethic and desire to do what it takes to make our customers successful
  • Able to travel both domestically and internationally for 5 day on-site pilot projects
  • Bachelors degree in civil engineering, computer science, business, or related field